• Check your email account and password and try entering your information again.

  • Make sure your email account is supported. You can add accounts from Microsoft 365, Exchange Online, Exchange Server (2007 SP2, 2010, 2013), Outlook.com (including Hotmail, Live, and MSN), Gmail, iCloud and Yahoo! Mail.

    If you're not sure which type of email account you have, check with your workplace support team, email provider or Internet service provider (ISP).

  • If you can't sign in to an account that you've already added, remove your account, then add it again.

    To remove an account and add again:

    1. Go to Settings, then select the account you want to delete.

    2. Select Remove Account.

    3. Select From Device, (removes the account, but keeps the data) or From Device & Remote Data, (removes the account and all the information related to that account).

    4. Add the account again.